Return Policy

Right of withdrawal from the Agreement

According to the legal provisions, when you buy through the app, you can withdraw from the Agreement within 14 days of delivery of the products without providing a reason.

To exercise this right, you must notify us of your decision within 14 days of receipt of the products on the following contact details:

·  Plush BIO S.R.L., str. Trandafirilor, nr. 7, sat Tătărani, com. Bărcănești, jud. Prahova.

· Email address: office@plush-biocosmetics.ro.

· Phone number: +40.740.222.252

When you withdraw from the Agreement, we will refund your product purchase cost and delivery costs within 14 days of the withdrawal date. However, we note that we will return the money after the products are returned. For the purpose of repayment of the amount, we will use the same payment method that you used to pay the cost of products and services, unless we agree otherwise afterwards. When exercising this right, you must send the products immediately, but no later than 14 days after the withdrawal date, to the following address:

·  Plush BIO S.R.L., str. Trandafirilor, nr. 7, sat Tătărani, com. Bărcănești, jud. Prahova.

Please note that all costs associated with the return of the products will be borne by you. It is very important to note that you are responsible for any decrease in the value of the products.

The right of withdrawal from the contract shall not apply in the following situations:

– The products are made according to your requirements;

– If you have opened the packaging with cosmetic preparations and/or other products that come into direct contact with the skin.